<p>This is an English translation of the Korean Shipping, Exchange and Refund Guide, provided for reference. If the two versions differ, the Korean version prevails. Orders are currently shipped within Korea, and all amounts are in Korean won (KRW).</p><h2>Payment</h2><ul><li>Payment methods: credit or debit card (Toss Payments window) and bank transfer. You can choose from the methods shown on the order form.</li><li>For bank transfer, please pay within the deadline shown on the order form and in the confirmation e-mail. If the payment is not confirmed by then, the order is cancelled automatically.</li><li>For card payment, the order is placed only when you complete the payment in the payment window. If you close the window or the payment fails, no order is placed.</li><li>Members can see their orders on the order lookup page after signing in. Guests can look up an order there with the order number and the mobile number used for the order.</li></ul><h2>Cancelling an Order</h2><ul><li>Before payment: you can cancel the order yourself on the order lookup page.</li><li>After payment and before shipping: request cancellation on the order lookup page. We review the request, then cancel and refund. If the parcel is already prepared for shipping, we may guide you through the return procedure instead.</li><li>After shipping: please follow the exchange and return guide below once you receive the item.</li></ul><h2>Shipping</h2><ul><li>Carrier: Logen</li><li>Shipping fee: KRW 3,000 (free for orders of KRW 20,000 or more)</li><li>An additional fee of KRW 3,000 applies to Jeju and KRW 5,000 to remote islands and mountain areas. The additional fee also applies to orders that qualify for free shipping. It is calculated automatically from the postcode on the order form, and we will contact you individually if it differs from the carrier's own classification.</li><li>Orders ship within 1 to 3 business days after payment is completed and usually arrive 1 to 2 days after shipping. (Weekends and public holidays are excluded.)</li><li>If delivery is delayed because of stock or carrier circumstances, we will contact you individually.</li><li>When your order ships, we e-mail you the tracking number. You can also see it on the order lookup page.</li></ul><h2>Exchanges and Returns</h2><h3>When you can exchange or return</h3><ul><li>You can request an exchange or return within 7 days of receiving the item.</li><li>If the item you received differs from what was displayed or advertised, or the contract was performed differently from its terms, you can make a request within 3 months of receiving the item, or within 30 days of the date you knew or could have known of that fact.</li></ul><h3>When exchanges and returns are not available</h3><ul><li>The item has been lost or damaged for a reason attributable to you (except where the packaging was damaged in order to check the contents)</li><li>The value of the item has decreased significantly because of your use or partial consumption (for example, signs of use, stains or odors)</li><li>The value of the item has decreased with the passage of time to the extent that resale is difficult</li><li>The product tag has been removed or components (such as the dust bag or box) are missing</li><li>The item is made individually to your order, and you were informed at the time of ordering that exchanges and returns are restricted and gave your consent</li></ul><h3>Shipping costs for exchanges and returns</h3><ul><li>Exchange or return for a change of mind: you pay the round-trip shipping cost of KRW 6,000. The same applies to orders that were shipped free of charge.</li><li>For Jeju and remote islands and mountain areas, the additional fee is charged for both directions.</li><li>Exchange or return for a reason attributable to the seller, such as a defective item or the wrong item being sent: the seller pays the shipping cost.</li></ul><h3>How to exchange or return</h3><ol><li>On the order lookup page, press "Request exchange or return" on the order and tell us the reason. You can also contact Customer Support at (02) 738-7711 or by e-mail at artemuse_korea@naver.com with the name of the person who ordered, a contact number and the reason.</li><li>After reviewing your request, we tell you how to send the item back. Send the item to the return address below, following the instructions you receive. Items sent before you hear from us may take longer to check.</li><li>After we receive the item and check its condition, we ship the replacement or issue the refund.</li></ol><ul><li>Return address: LTWO LEATHER GOODS, 2F, 24 Ganhodae-ro 1-gil, Seodaemun-gu, Seoul, Republic of Korea</li></ul><h2>Refunds</h2><ul><li>We refund to your original payment method within 3 business days of receiving the returned item.</li><li>Credit card payments are refunded by cancelling the card approval. Depending on the card company, it may take a few more days for the cancellation to appear.</li><li>Orders paid by bank transfer are refunded to the bank account you give us.</li><li>If you are responsible for the return shipping cost, we refund the remainder after deducting it.</li><li>If a refund is delayed, we pay interest for the delay as prescribed by the Act on the Consumer Protection in Electronic Commerce.</li></ul><h2>Compensation for Consumer Damage</h2><ul><li>Matters concerning exchanges, returns, refunds and quality guarantees that are not set out in this guide are governed by the Act on the Consumer Protection in Electronic Commerce and the Consumer Dispute Resolution Standards announced by the Korea Fair Trade Commission.</li><li>Inquiries: Customer Support (02) 738-7711 (weekdays 09:00 - 18:00, closed on weekends and public holidays, Korea time)</li></ul>
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