<p>This is an English translation of the Korean guide to points, coupons and membership levels at Arte MUSE, provided for reference. If the two versions differ, the Korean version prevails. Points and coupons are for members only and do not apply to guest orders. All amounts are in Korean won (KRW).</p><h2>Membership Levels</h2><ul><li>Your level is based on the total you paid for completed orders over the last 12 months. Cancelled and returned orders are not counted.</li><li>Member: everyone who has an account</li><li>Silver: KRW 300,000 or more paid in the last 12 months</li><li>Gold: KRW 1,000,000 or more paid in the last 12 months</li><li>Your level changes automatically with your orders. You can see your current level on the My Account page.</li></ul><h2>Points</h2><h3>How points are earned</h3><ul><li>When a member's order is delivered, 1% of the amount actually paid for the items is added as points. Shipping fees, coupon discounts and amounts paid with points are not counted.</li><li>Silver members earn 1.5 times (1.5%) and Gold members earn twice (2%).</li><li>Fractions of one won are dropped.</li></ul><h3>How to use points</h3><ul><li>You can use points at checkout once you have KRW 1,000 or more.</li><li>You can pay up to 10% of the item total of an order with points.</li><li>Points can be used together with a coupon.</li></ul><h3>Validity and expiry</h3><ul><li>Points can be used for one year from the day they are added and expire after that. Points that expire first are used first.</li><li>If you close your account, any remaining points are removed immediately and cannot be restored.</li><li>Points cannot be exchanged for cash or transferred to another member.</li></ul><h3>Cancellations and returns</h3><ul><li>If you cancel an order, the points you used on it are returned. Returned points are valid for one year from the day they are returned.</li><li>If you return an order, the points you used on it are returned and the points you earned from it are taken back.</li></ul><h2>Coupons</h2><ul><li>One coupon can be used per order, and each member can use the same coupon once.</li><li>Each coupon has its own discount, minimum item total and validity period. You can see your coupons and their conditions on the My Account page.</li><li>Coupon codes are entered in the coupon code field at checkout.</li><li>Coupons reduce the item total and do not apply to shipping fees. The free-shipping threshold is based on the item total before discounts.</li><li>If you cancel an order, the coupon you used on it can be used again, unless its validity period has ended or the promotion has finished in the meantime.</li><li>Coupons used on an order that is returned after delivery are not given back.</li><li>If you close your account, any remaining coupons are removed.</li></ul><h2>Other Matters</h2><ul><li>The earning rate, conditions of use and level thresholds may change. If they change, notice will be given in advance through the website. Points already earned can still be used under the rules that applied before the change.</li><li>Points or coupons obtained by improper means may be taken back.</li><li>Contact: Customer Support (02) 738-7711 (weekdays 09:00 - 18:00, closed on weekends and public holidays)</li></ul>
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